Pro Certs Support
This is the support page for the Pro Certs electrical certification app, for all other apps please visit our contact page.
Select a tab below.
Select a tab.
IMPORTANT: Initial setup should be carried out in the following order.
Installation Addresses: (address to be tested)
Contractors: (your company details)
Engineers: (add your engineers and associate them with the corresponding contractor)
Create New Certificate:
Select a tab below.
Select a tab.
Customize the certificate colours to match your branding.
Using the sliders adjust the primary colour of the certificate section headers text to any colour.
Table Header Background Colours:
Select the certificate colour from the following options,
Green Red Blue Purple
Auto Generate Certificate Ref’s.
Turn Auto Generate Cert No. to on if you want the app to generate the certificate reference numbers for you.
The certificate numbers generated will ascend from your first certificate number i.e. if your Next No. is set to 001, the following certificate numbers will be 002, 003, 004 and so on.
An easy way to keep track on how many total certificates you have created.
Engineers > Add Signature
If you do not already have an image of your engineers signature you can use Apples Notes app (iOS version) to produce a signature which you can then use to append to your electrical certificates.
For other platforms you may use an equivalent app or paint application.
Once you have saved the signature the image will then be available to add as a signature on the Engineers screen, Engineers > Add Signature.
You can use the quick nav sections menu to quickly navigate between the different sections of the certificate or report, or use the navigation tabs at the bottom of the screen.
#1 Select board phase and if Main Board or a Sub Main Board
#2 Select “Circuits” to open the DB circuit details screen
#3 Select the No. of ways.
DB.1 > Circuits
After entering all your circuit descriptions you can then use the new top row of the D.B. circuits (shown in red in the above image), all data and selections here will automatically copy to all the other circuits.
For example, if you use the top row and select “> 299” for the insulation resistance value this will copy that value to all the circuits.
Another example, if you use the top row to select “BS EN 60898” as the protective device, this will copy “BS EN 60898” to all the circuits, the same applies to all the other values, circuit data and selections.
DB.1 > Circuits > Copy (Icon)
Select the copy icon for the circuit you want to copy, then choose where you want to copy it to.
If all the circuits are to be the same or similar it maybe quicker to use the Flood Fill Circuits row at the top. By using the top row all data here is automatically copied to all circuits.
You can set a circuit designation to “Sub Mains ()” by selecting it from the list of options.
Once you have set a circuit to “Sub Mains ()” and filled in the circuit data, excluding the circuit designation (leave it as “Sub Mains(), the circuit it supplies will be added automatically at a later stage) it will then be available to be selected as “Supply to distribution board is from:” at another DB.
Example: DB 1 circuit No. 1 is a sub main circuit supplying DB 2
Add DB 2 ↓
4. From DB 2 > “Supply to distribution board is from:” select “DB 1,1” (once selected the app will import the required circuit data from DB 1 circuit 1 and input it to DB 2.
On selecting a circuit for “Supply to distribution board is from:” the app will automatically get the circuit data from the associated selected circuit.
DB 1 circuit No.1 will now display “Sub Mains (DB 2)”
Copy an existing certificate to use as a template or master certificate. The copied certificate or condition report is a complete duplicate of the original certificate and includes all test results, just change the certificate reference for the new certificate.
To copy an existing certificate, from the home screen select the My Certificates icon, then click the certificate you want to copy and select the Copy Certificate option.
When you select the Copy Certificate option the new duplicated certificate is then opened, now input the new Certificate Reference and then you can edit the certificate as you wish.
Schedule of Items Inspected
On an EICR certificate C1, C2, C3 and FI’s selected on the Schedule of Items Inspected along with your remarks are automatically copied to the list of observations, removing the need to manually add them on the observations screen.
From the Observations screen you can then also add photographs for each observation item by clicking on the camera icon.
To make it as easy as possible there are many ways to add an observation to an EICR.
From the Circuits screen (to allocate an observation to a particular circuit), from the Add Observation button at the top of every screen, or from the Sections Menu > Observations.
DB 1 > Circuits
The purple Add Observation button is displayed on all screens.
When adding an EICR observation tap the camera icon to add an existing photograph or to take a new photo using your device camera.
See the Adding Observations to EICR’s tab for adding observations.
Photographs added to an EICR observation are allocated the observation number for which the photo relates to.
Home > My Certificates > (Open Certificate) > Certificate Overview
With the PDF file open you can then select Print.
PDF files are saved on the device they were created on when you produce a Draft or Master Electrical Certificate.
With the PDF file open you can forward or Save As to save a copy of the PDF file outside of the app such as on your desktop computer or folder on your mobile device.
We recommend to keep separate copies all your generated PDF certificates on a 2nd device or storage solution, just in case. The easiest way is to email a copy to yourself.
From the app login screen, click forgot password and you will receive an email to your registered email address to reset your password.
You can use the app unrestricted for 7 days in the trial period.
No, the current version is not cloud based, hence it works offline.
Yes, you can view all our Pro Certs demo videos on YouTube, view demos
Yes, Pro Certs is designed to work fully offline once you have logged in. When you are logged in you can stay logged in unless you manually logout.
Yes, you can add the engineers signature in the Engineer management screen.
All subscription payments are handled directly by the app stores, we do not have access to their payment systems or methods. Any refund requests must be made directly to the app store where the purchase was made.
All data and generated certificates are stored on the actual device they were created on, ensure to keep copies of all generated certificates on a 2nd device. An easy way to do this it to email yourself the completed PDF.
Yes, you can add photographs and allocate the photo to the actual EICR observation for which it relates to.
Yes, you can add you company logo from the Contractors screen.
At times to save space the iOS platform removes the pictures from the device to save storage space and only displays a thumbnail of the image which is stored on iCloud. You would need to ensure any pictures you add such as Logo, Signatures or pictures for the EICR are still actually stored on the device.
Yes, and we recommend you do so you have backup copies. The easiest way is to open the generated Master or Draft PDF file and email it to yourself, or once the PDF file is open in your default PDF program select Save As.
Take a look at the main Pro Certs app page.
Status: Under development
– New cloud sync server
– New user/office web portal login
– New multi-user option
– Optimising the circuits screen
Date: May 2021
– Added a reviewed by section to the Minor Works Certificate
– Back-end improvements.
– iOS compliance update.
– Fixed circuits flood fill function.
– Fixed circuits dropdown options not displaying selections.
– Extent and limitations agreed with name textbox on PDF to accept more characters.
– Added 7 day free trial.
– Added Copy certificate function, including test results.
– Added New circuits flood fill function, enter data once, copy to all circuits.
– Added New certificate colours
– Added Max Zs checker
– Maintenance update.
– PDF improvements.
– Back-end improvements.
– 1st release.